How do physical products reach Austria?

The distinction between a direct Austrian business end user and an importer or reseller matters. Three short screens provide an indicative route before any contact fields appear.

Do you sell physical products?

Yes No Not sure

Country of establishment

Does the company have a seat or establishment in Austria?

This is the deciding fact for the statutory appointment: the duty is written around the absence of an Austrian seat or establishment rather than the seller’s country of origin. It is separate from the PPWR representative question.

Yes No Not sure

Which route best describes sales into Austria?

MarketplaceWe sell through Amazon, eBay or another online marketplace. Own webshop — directOur own store ships directly to customers in Austria. Direct to an Austrian business end userThe Austrian business uses the goods; it is not buying them for resale. Austrian importer or resellerAn Austrian business buys or imports the goods and resells them. Mixed or uncertainMore than one route applies, or the contractual importer is unclear.

Why the business split matters: a sale to an Austrian importer or reseller generally follows the buyer’s route. A direct sale to a business end user is not automatically treated the same way and remains in the PPWR allocation review.